From Enterprise Staff
St. Luke’s Health-Memorial Livingston has earned a 5-star Quality Rating from Centers for Medicare and Medicaid Services (CMS). The 5-star is a symbol of quality that reflects the hospital’s commitment to providing safe and quality patient care.
The certification is based on safety of care, mortality, patient experience, readmission rates and timely and effective care. St. Luke’s Health-Memorial Livingston is one in only 483 hospitals across the nation and one in just 35 in the state of Texas to receive this rating by CMS.
“I am honored and incredibly proud of the staff and physicians for their commitment to the overall health and wellbeing of our patients and our community,” Kristi Froese, VP of Operations, Administration, St. Luke’s Health-Memorial Livingston, said. “The data reflects our unwavering commitment to delivering exceptional health care while ensuring the wellbeing of our patients and community.”
“It is important that when a patient comes through our doors at St. Luke’s Health-Memorial Livingston, they trust us to provide the most caring, dedicated clinical knowledge available to us,” Froese said. “Our entire team of providers and staff are committed to a culture of safety and transparency which has brought us to this remarkable achievement.”
The overall rating by CMS is based on how well the hospital performs nationally in 46 hospital quality measures. These are divided into five quality categories: safety of care, mortality, patient experience, readmission rates and timely and effective care. All of those areas are related to the CommonSpirit Core Values and areas on which the hospital focuses daily.
“It takes a lot of teamwork to achieve this level of performance and success,” Monte Bostwick, Market President, St. Luke’s Health-Memorial (East Texas), said. “I am very proud of our staff and our dedicated physicians who work diligently daily to serve this community and of the residents who trust us for their care.”
With this recognition St. Luke’s Health-Memorial Livingston is in the top 8% of hospitals in the nation.
“We encourage and empower our staff to speak up should they see something that could lead to patient harm or poor outcomes,” Froese said. “We believe that our processes and quality of care are better by recognizing there is always room for improvement, and we look for those opportunities daily. Our entire team working together made this happen and it will take that continued dedication to preserving our commitment to highest quality, safe, reliable health care, right here at home.”
For more information, visit https://www.beckershospitalreview.com/rankings-and-ratings/483-hospitals-with-5-stars-from-cms.html
St. Luke’s Health-Memorial, part of a national nonprofit health system, provides more than a quarter of a million patient services and millions of dollars in local charity care and community support each year. With hospitals in Lufkin, Livingston and San Augustine, Memorial offers comprehensive, quality health care, including an off-campus emergency center and outpatient facilities and services. To learn more, visit heartandstrokecenter.org.
CommonSpirit Health is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen – both inside the hospitals and out in the community. CommonSpirit was created by the alignment of Catholic Health Initiatives and Dignity Health as a single ministry in early 2019. Its commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of hospitals and other care centers covering 21 states, and accessible to nearly one in four U.S. residents; and through more than $4 billion annually in charity care, community benefits, and government program services.